Responsible gambling: signs, limits and support
Gambling is not a way to earn money or a solution to money problems. The outcome is uncertain, and you can lose money. Do not use gambling to try to recover losses or cover bills.
Signs that gambling may be causing harm
Look at what you do, not only how you feel. Warning signs include:
- spending more than you planned, or increasing stakes to try to win back losses;
- gambling with money meant for rent, food, bills or other essentials;
- borrowing, selling possessions or using credit to fund gambling;
- hiding how much time or money you spend, or lying about gambling;
- missing work, study or plans because you are gambling;
- feeling unable to stop, or becoming restless or irritable when you try;
- continuing despite arguments, financial problems or other consequences.
One sign is enough to take seriously. You do not need to wait for a crisis before stopping and asking for help.
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Steps you can take now
If you are signed in to a gambling account, open its responsible gambling or account settings. Use the account-level financial limit controls to restrict what you can spend. UK remote operators must make these controls accessible, and must prompt new customers to set a financial limit before their first deposit.
If you want to stop using a casino, use its self-exclusion tool. UK-licensed casinos must provide responsible gambling tools, including self-exclusion. Check the operator’s instructions carefully and follow the steps to confirm the exclusion. Do not assume that setting a spending limit is the same as excluding yourself.
You can also stop making deposits and remove saved payment methods where the account allows it. Ask someone you trust to sit with you while you take these steps, or tell them plainly that you are trying to stop. If you cannot find the controls, contact the operator through the customer-support option on its website or app and ask how to set a limit or self-exclude.
The information available for this page does not include verified names, addresses or phone numbers for gambling-support organisations. No external helpline or service is listed here rather than risk giving you an unverified contact. For help through the casino, start with its responsible gambling tools and customer-support channel.
Age and protections
Gambling is only for people who meet the legal age requirement. Operators must verify a customer’s age before allowing them to deposit into a gambling account.
For online slots in Britain, autoplay is banned and each spin must last at least 2.5 seconds. The maximum total stake in a game cycle is £2 for an individual under 25 and £5 for someone aged 25 or older. These rules do not remove the risk of losing money.
Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling.
If you have a complaint about a UKGC licensee, it must offer an internal complaints process and access to an approved Alternative Dispute Resolution service. Check the operator’s website or app for its licence details and the link to its public register information.
Setting limits or using self-exclusion can restrict access to an account, but it does not resolve debts or other problems caused by gambling. If gambling is affecting your finances, relationships or daily life, tell someone you trust and seek support from a qualified health or financial professional.
Published by the Rainbow Riches Casino team.